Refund Policy

1. What this policy covers

This refund policy applies to SourcingHub membership subscriptions and value-added services purchased through our site. It does not apply to transactions between buyers and sourcers — those are settled directly between the parties and are outside the scope of SourcingHub.

2. 14-day cooling-off period

If you purchased a new subscription and have not made substantive use of paid features (e.g. posting gated requests, submitting gated quotes, exporting premium reports), you may request a full refund within 14 days of the original charge. To request a refund within the cooling-off window, contact support with your account email and transaction id.

3. Pro-rated refunds on downgrade

If you downgrade a paid plan mid-period, the unused portion of your current billing period is applied as credit to your next invoice rather than refunded. This is consistent with the proration rules shown at checkout.

4. Cancellation

You can cancel a subscription at any time from your account's Subscription page. Cancellation takes effect at the end of the current billing period — you will retain access to paid features until that date and will not be charged again. Cancellation does not automatically generate a refund for the current period.

5. Failed or duplicate charges

If you were charged twice, charged after cancelling, or charged while the service was materially unavailable, we will refund the affected charge in full. Contact support with the transaction id and a description of the issue.

6. Value-added services

One-off purchases (request top-ups, profile verification badges, data exports, expedited reviews) are non-refundable once the service has been delivered or consumed. If a service you purchased is not delivered within its stated SLA, contact support for a refund.

7. Paddle as Merchant of Record

SourcingHub's subscription billing is operated through Paddle.com Inc. and Paddle.com Market Ltd. Paddle is the Merchant of Record for these transactions — their name appears on your card statement and Paddle handles sales tax, invoice delivery, and chargeback processing globally. Paddle's own buyer-protection policies may also apply.

8. How to request a refund

Send an email to support@sourcinghub.example with:

• The email address on your account

• The Paddle transaction id (from your receipt)

• The reason for the refund request

We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically arrive on your card within 5–10 business days depending on your issuing bank.

9. Chargebacks

Please contact us before filing a chargeback with your card issuer — most issues can be resolved faster through support. Fraudulent chargebacks may result in account suspension and legal action.

10. Updates to this policy

We may update this refund policy from time to time. Material changes are announced at least 30 days before they take effect. Continued use of the service after an update constitutes acceptance of the revised policy.